Housing and Ancillary Services (H&A) is the 黑料吃瓜资源 department responsible for providing Hospitality Services by monitoring and directing external food contractors (Aramark & Coca-Cola) operating on campus.
The University takes a direct role in the ongoing provision of services to the campus, the strategic expansion and development of food operations, and identifies and executes renovation projects.
H&A is a self-sustaining ancillary covering all operating and capital costs while contributing to university revenues and Student Affairs that support vital student life programs and the University鈥檚 learning environment. H&A鈥檚 budget is funded primarily through room and board fees from first-year students living in residence.
Hospitality Services controls operating costs and strives to offer centralized services. Learn more about Housing and Ancillary Services.
Services include mobile ordering by downloading the or find an open Retail Location.
Vision
黑料吃瓜资源 Hospitality Services aims to nourish success through best-in-class dining experiences where campus guests connect and thrive.
Mission
黑料吃瓜资源 Hospitality Services commits to providing high-quality food and dining experiences with a focus on quality, convenience, and diversity. With a guest-centric focus, we nourish the campus community and support the broader learning environment in sustainable and fiscally responsible ways.
黑料吃瓜资源 Hospitality Services values are a commitment to our campus community:
- We provide fresh, high-quality food, with an emphasis on in-house scratch cooking to support the health and well-being of our community.
- We carefully plan menu development to ensure robust and globally inspired offerings geared to support our diverse campus, including those with allergies and dietary needs.
- We provide transparency in nutrition information, ingredients, and allergens of menu items to help our guests make an informed decision.
- We ensure the highest quality food safety standard is maintained at all steps of service that creates an environment guests can trust.
- We aim to help protect our environment through a progressive and creative sustainability program where possible, that is in line with 黑料吃瓜资源's climate action plan and the United Nations Sustainability Development Goals.
- We strive to continuously adapt and enhance service experiences to meet evolving and diverse needs of our campus community.
- We manage operations in a financially sustainable manner that provides cost-effective delivery while responsible for ensuring a financial return for the university.
- We nurture global awareness and create action that enhances the health, well-being, and resilience of the ever-changing campus community.
- We provide experiential learning opportunities and openly collaborate on active campus research where possible.
- Through training and education, we support a positive food service environment for our guests and employees through respect, sensitivity, inclusivity, and empowerment.
- We provide excellent customer service through friendly, engaging interactions delivered in a timely manner.
黑料吃瓜资源 Hospitality Services is:
- Ban Righ Dining Hall鈥�
- Leonard Dining Hall鈥�
- Jean Royce Dining Hall
- Duncan McArthur Hall: The Nook
- Victoria Hall: The Lazy Scholar
- David C. Smith House: Location 21
- Mackintosh Corry: Fresh to Go, Pita Pit, Pizza Pizza, flip!t
- Queen's Centre: Tim Hortons, ZAPIES,鈥�婸ita Pit, Booster Juice
- Stauffer Library: The Library Caf茅鈥�
- JDUC: KHAO, Clove & Spice
- Goodes Hall: Goodes Caf茅, Cafe UNION
- The University Club
- Mitchell Hall: Starbucks
- Biosciences Complex: Tim Hortons
- Botterell Hall: Wally鈥檚
- New Medical building: PEACH Market
- Snack vending
- Coca-Cola:鈥� Cold beverage vending
- Hospitality Service鈥檚 Casual Catering through CaterTrax
- Donald Gordon Hotel & Conference Centre
- Campus Gifts 鈥� Care Packages
Now that you know a bit about our operation,鈥�meet the team鈥痓ehind the Hospitality Services!
Aramark
Management Fee Agreement
- As of July 1, 2020, the鈥痷niversity鈥痟as entered a management fee contract with Aramark Canada.
- Aramark is the employer of all鈥疕ospitality and鈥痜ood service management and staff for all foodservice locations,鈥疍onald Gordon Hotel and Conference Centre, and vending on campus.
- The direct costs associated with the鈥�媜peration of Hospitality and鈥痜ood services鈥痑re鈥痓illed to the university by Aramark. Aramark is then paid a management fee for their services.
- All decisions including pricing,鈥痟ours of operation, nature of the meal plans,鈥痯olicies, goals, etc.鈥痑re鈥痬ade by the university with the consultation of the food advisory committee, and residence advisory committee. 鈥�
- All revenues (cash, flex dollars,鈥痗atering, and conference) accrue to the university.鈥�
- Part of the contract terms include key performance indicators around quality, diversity, customer satisfaction, and sustainability practices.鈥�
Coca-Cola, Cold Beverage Supplier聽
Commissions Contract
On September 1, 2023, the University signed a five-year agreement with Coca-Cola Canada Bottling Limited to be its cold beverage supplier. The contract expands the availability of products from a range of suppliers,鈥痯rovides increased funding for sustainability initiatives on campus, includes an Indigenous Initiatives Fund, and continues to direct funding to student wellness initiatives. 鈥�