Utilities Kingston provides water and wastewater services in the city of Kingston, natural gas services in central Kingston, and electricity services in central Kingston, CFB Kingston and Barriefield Village. Check their to see if your address is covered.
If utilities are not included in your rent, you will need to set up a Utilities Kingston account for properties in their service area.
For customers in Kingston's east and west ends, provides gas, and provides electricity.
A Utilities Kingston representative can help you estimate your monthly utility costs before you move in. Call 613-546-0000 (Monday to Friday, 8am to 5pm).
Opening your account
You can open your Utilities Kingston account After your first paper bill arrives, you can switch to e-billing.
You can pay your bill by:
- Adding Utilities Kingston as a bill payee through your bank
- Setting up pre-authorized debit for automatic payments
Tip: Having one roommate pay the bill and collecting shares from everyone else can make things easier.
Understanding your utility bill
If you are unsure about any charges, you can:
- Visit the Ontario Energy Board for a sample bill
- Call Utilities Kingston, 613-546-0000 for help
Key charges explained
Usage: The cost of the water, gas or electricity you actually use.
Application fees: The cost of safely delivering utilities to your home (e.g., sewer connection).
Deposit: Charged over your first six bills as insurance, refunded when you close your account if your balance is paid.
- Some customers qualify to have the deposit waived.
Monthly credit on the bill
The Ontario Electricity Support Program (OESP) provides bill credits for eligible low-income households.
Credit amounts depend on:
- Number of people in the house
- Combined household income
- Whether you qualify for enhanced support (electrically heating, certain medical devices, Indigenous households)
You must reapply at least 60 days before your benefit expires.
Apply or reapply at , or call United Way Simcoe Muskoka at 1-855-487-5327.
Time-of-use vs. tiered pricing
In Ontario, you can choose how your electricity is billed:
- Time-of-Use (TOU): price depends on the time of day
- Tiered Pricing: Price depends on how much electricity you use each month
You can:
- Compare both plans through Utilities Kingston and the Ontario Energy Board.
- Check real-time usage periods through Kingston Hydro.
- Use the bill calculator to estimate your monthly costs.
Billing estimates
Utilities Kingston estimates water and gas usage every two months. To avoid estimates, you can submit your own meter reading:
- Call 613-546-0000
- Submit your reading online
How to pay your utility bill
After you set up your account, you will receive a monthly utility bill in the mail.
Once you have paid your first bill, you can create your account to switch to e-billing.
You will need:
Your account number
The amount of your most recent payment
Ways to pay
You can pay your Utilities Kingston bill using any of the following methods:
Pre-authorized debit: Automatic withdrawals from your bank account
Online banking: Add Utilities Kingston as a bill payee and pay each month manually
Credit card: Pay online through Payments (1.75% fee applies).
Cheque: Mail or drop off a cheque
In person at City Hall: Pay by cash, cheque or debit
Setting up Utilities Kingston as a payee
It is the same process as paying tuition. Choose your bank below for step-by-step instructions: